2021 Customer Satisfaction Results
2021 Customer Satisfaction
Earlier this year, we sent out our 2021 Customer Satisfaction Survey to both Employers and Apprentices. The results are now in, and we’re excited to share the highlights with you.
Why Feedback Matters to Us
At Blue Lion Training Academy, feedback is at the heart of what we do. Listening to both Employers and Apprentices helps us understand what works well and where we can improve. By acting on this feedback, we ensure our services keep evolving to meet your needs.
A Year of Challenges and Opportunities
2021 was a year like no other, filled with unique challenges. That’s why it was especially important for us to hear from you. We welcomed your responses and are committed to building on the strong foundation we already have.
Key Findings from the Survey
Here are some of the major results from this year’s survey:
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Service delivery received an average score of 8.4/10 from apprentices. While this is positive, we see room for growth and aim to improve further in the year ahead.
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Tutor delivery quality was rated an outstanding 9.5/10. Even more encouraging, tutor communication scored an impressive 9.8/10.
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Apprenticeship delivery via bud scored 8.7/10. Our online platform, bud, allows apprentices to access work, collaborate with peers, and communicate with tutors. You can learn more about how we use bud on our homepage.
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Course content received an average rating of 8.7/10. We’re proud of this score, but we also recognise there is always room for improvement. Our goal is to make sure our content continues to meet the highest standards.
Moving Forward Together
Overall, the feedback we received was incredibly encouraging. We are grateful for every response, whether positive or constructive. Your input will guide us as we refine our services and work toward achieving even higher scores next year.
Thank you for taking the time to share your thoughts, we couldn’t do it without you.
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