Level 6 – Apprenticeship
Service Designer
(Includes: Lean Six Sigma Master Black Belt Accreditation)
Typical Duration
15 months
Improve or redesign services currently offered and develop or design new service propositions to meet the needs of the user as well as the business and other stakeholders.
Service Designers are responsible for guiding, leading, facilitating and educating those involved in the (re)design, providing adequate challenge to ensure that they are responding to the right problem statement, that the scope of the work is appropriately sized and the limitations (i.e. with technology or the outcome an organisation wants to achieve) are understood to ensure anything (re)designed is viable.
Who is this apprenticeship suitable for?
An employee in this occupation will be responsible for guiding and facilitating the (re)design of a service, product, or solution; ensuring the work is user-centred. Increasingly, service designers design with the environment as a key stakeholder, creating services that serve the triple bottom line (profit, people, planet).
Service Designers are responsible for guiding, leading, facilitating and educating those involved in the (re)design, providing adequate challenge to ensure that they are responding to the right problem statement, that the scope of the work is appropriately sized and the limitations (i.e. with technology or the outcome an organisation wants to achieve) are understood to ensure anything (re)designed is viable.
They are responsible for selecting the most useful methodologies, tools, and techniques for use in the service design and continually work between a macro and micro view, ensuring the work has pace/is progressing and that the strategic view is not lost within the work.
Service Designers are expected to understand and contribute to budgets and return on investment considerations. In larger organisations, they may have management oversight of their own budgets.
Job Titles Include
*This is not an exhaustive list
Experience Designer, Service Designer
Learn how to:-
- Question and challenge the design brief in order to lead, influence and guide stakeholders to determine the scope of the service design work, both strategically and operationally
- Define and conduct research activities including primary/secondary research using both qualitative and quantitative data to fully understand users and their needs as well as the context of a service
- Synthesise research to build themes and clusters, find insights, and discover opportunity areas for improving the experience of the user
- Analyse, interpret and communicate complex information or data sets from the research to build a case and direction for change
- Develop multiple potential solutions to the design brief using ideation tools and techniques
- Prototype, test with users and analyse potential solutions, making continuous improvements to designs and selecting ideas that best deliver the desired impact on a user’s experience of a service and the environmental and economic needs of the organisation
- Direct the transition from prototype into pilot projects through working with the service areas who will take this forward and lead on-going evaluation, including creating clear success metrics for the improved service
- Lead the design of services through engaging with and influencing stakeholders, colleagues, and service users
- Develop others with the skills needed to contribute to the work through coaching, mentoring, shadowing, working collaboratively or delivering training
- Manage time frames and guide budget decisions, working within organisational project management processes, and manage risks in order to meet business needs
- Manage and lead ongoing change and identify individuals and groups who are able to make a case for a service design approach for future change requirements
Watch the course timeline
Click on Mark our AI assistant, he will walk you through a detailed overview of the course timeline, offering you a comprehensive understanding of the key milestones to help you effectively plan your learning journey.
Frequently Asked Questions
Entry Requirements
- Need to be employed
- Lean Six Sigma Black Belt Certification
- UK Resident for the last 3 years
- English & Maths qualifications desirable
Delivery Model
Take a lead on your Organisation’s Continuous Improvement strategy!
Develop processes & resources to support the strategy deployment by training coaching and mentoring improvement Specialist & senior stakeholders whilst supported by a Blue Lion expert tutor!
At Blue Lion, you can expect to receive:-
- Tailored tutor led delivery
- Personalised 1-2-1 tutor support sessions
- Assessments to demonstrate knowledge
- Set tasks to apply skills & behaviours
- 10-12 weekly Tri-partite progress reviews with Manager & tutor
Functional Skills
All learners will complete an initial assessment in Maths & English as part of the enrolment process. For apprentices aged 19+, completing Functional Skills is no longer a mandatory requirement of the apprenticeship programme.
However, we offer an outstanding teaching and learning programme in Maths & English for anyone who wishes to develop their skills further, and our tutors are here to support you every step of the way.
Contact us to discuss further.
Off The Job Training (OTJ)
All apprentices are required to complete a set number of Off the Job Training (OTJ) hours over the duration of their apprenticeship. New government rules have made this so flexible , with the removal of a weekly requirement giving you the freedom to spread your OTJ hours in a way that works best for you and your employer.
At Blue Lion Training Academy, our market-leading OTJ programme is designed to be flexible, engaging, and impactful. Whether through projects, masterclasses, e-learning, or hands-on experiences, every activity helps you build the knowledge, skills, and behaviours to thrive in your role.
All OTJ is logged easily through our Bud platform, making it simple to track your progress and celebrate achievements along the way.
End Point Assessment
- Assessment method 1: Dissertation, presentation & questionning
- Assessment method 2: Professional discussion underpinned by a log
Watch the course overview
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