The achievement of Operational Excellence can be defined differently for each organisation, however it can be found at the point in which organisational capability, capacity, speed and agility intersect. These variables are built upon the foundation of four fundamentals:
1. Organizational Leadership and vision.
2. The “People” or Culture of the organisation.
3. The Business Processes that are in place and used to effectively manage the business.
4. The Information Technology (IT) that supports effective execution of the business processes.
The visual below depicts the various elements that provide the foundation for Operational Excellence. Notice how the four foundations above are most prominent, and more importantly that Leadership and Culture are directly connected with Op Ex, whereas Process and Technology are indirectly connected (i.e. their role supports the effectiveness of the Leadership and Culture).